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Delivery & Returns


Payment in full is required before dispatch or collection of your order.

Products and Prices

Our prices and/or products are subject to change without notice.

You will be invoiced for goods at prices current at the date of dispatch.

You agree that goods which are in pack multiples will be supplied to you only in pack multiples.

All prices are invoiced per item excluding GST. GST total is shown per invoice.

International purchasers, please be aware that the price you are charged by the online store will be your final price excluding GST as no GST is applicable to International sales. You will not receive a refund for the GST charged on your proforma invoice produced by the web store. There are additional costs in preparing and packing international shipments which are equivalent to or greater than the 10% tax charge. You will be issued a new invoice enclosed with your order that reflects that you have not been charged GST.

Delivery and Handling

Dispatch of goods is normally by contract carrier or by parcel post, however, we reserve the right to deliver goods by any other reasonable means. You have the option of arranging for collection of the goods.

You agree that you will be responsible for all delivery costs unless otherwise stated. PSB expressly reserves the right to amend your invoice, should actual freight costs exceed the amount already paid. You agree that PSB may debit your account accordingly.

You agree that freight charges automatically applied to your order may be varied depending on your delivery address. Delivery from the Gold Coast to remote or international locations may incur additional charges. We will contact you for payment of any additional charges.

Large items such as LED Lamps and bulk orders may also incur additional delivery charges and we reserve the right to adjust these charges as may be appropriate

You or your agent must be at your delivery address to take delivery of goods.

Goods shipped via courier must be checked for damage - prior to accepting delivery. We will not be liable for damage to or loss of goods left at your unattended delivery address.

Responsibility and ownership of the Goods passes to the purchaser once they are delivered to the carrier, regardless of the method of shipping. Claims for loss or damage of products are the responsibility of the purchaser and should be reported to the appropriate carrier.

Additions to orders may be treated as separate orders. You may receive a separate invoice, dispatch and freight charge once the initial order has been packed and processed.

As per safety regulations, dangerous chemicals may not be sent through by Australia Post

PSB does not deliver to PO Boxes or Parcel Lockers.

Items not in stock at the time of order but coming into stock shortly will be charged for at time of sale, placed on priority backorder, and delivered promptly once received in our warehouse. In rare circumstances, our International partners cannot supply us with certain items in a timely manner and this can create extended delays beyond our control. We will always offer alternatives to you and do everything within our power to get your products to you as soon as possible. By ordering from professionalsalonbrands.com.au you acknowledge that this can occur and agree to wait for your backorder to arrive.

Returns and Refunds

We will not be liable to rectify incorrect supply of goods or damage to goods unless you advise us within 24 hours of taking delivery of goods.

We will not accept returns of goods any later than seven days (7) after the date of the invoice.

Returned goods must be accompanied by a photocopy of the invoice relating to them.

We will not accept returns of goods unless they are faulty. Items that are returned should be in the same condition as when supplied.

Should you return goods not subject to clauses 4.1- 4.3 ( a ) we may require you to pay for the goods in full; (b) we may charge a restocking fee of 25% on all returns of goods supplied as ordered.

We will not be liable for claims under warranty unless you provide our invoice as proof of date of purchase.

As we sell specialised use products we do not offer refunds under any circumstances.

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